Sheeran's ÷ (Divide) World Tour promoter, Frontier Touring, have released a video explaining how fans can ensure they nab tickets to see the 'Galway Girl' singer live on stage.
If you try to buy tickets and find that none are available, the show isn't actually sold out. The tickets are most likely on hold by another user, who may release them back in exchange for other ones, or be timed out.
Frontier urges fans to keep clicking around and trying for tickets until the show is sold out.
For further explanation, check out their video below.
Sheeran will kick off the Australian leg of his world tour in March 2018, visiting Perth, Adelaide, Sydney, Melbourne and Brisbane.
Planning to go? Pre-sale kicks off today (May 16).
This article originally appeared on WHO.