Basically, leaked audio verbally abusing Madison surfaced online, and the internet lost it.
Since, they have both made statements, but the most shocking comes from Madison's mother, Tracie Beer.
Tracie commented on Jack's apology post, and it's not what you'd expect. Instead of violently defending her daughter, she is sort of defending Jack's actions...
"As upsetting as it was to hear you speak to @madisonbeer that way, it was also so upsetting to hear that audio leaked & read all the derogatory comments towards you," she began.
"You know how I feel about you. You're a kind well raised young man who spoke in anger which took me over 30 years to realise you should never do.
"Like you said, there is no excuse for your actions but you are human & like us all you made a mistake.
"For whatever it's worth I for give you, given hopefully you've learned a valuable lesson! This too shall pass Jackalindo."
Fans weren't really here for it...
Although it is very mature of Madison's mother to forgive Jack, it's important to remember that abuse like this can't go unnoticed, or brushed aside.
If you or someone you know needs help, you can speak confidentially to a trained counsellor 24 hours a day at headspace.org.au or Kids Helpline: 1800 55 1800.