People claim to have found what hairs embedded in their lipsticks (that are fresh from the box).
YouTuber RawBeautyKristi put her lipstick under a microscope to show the strange substances up close...
Many shared photos on Twitter.
Other customers claim to have found a 'gritty' substance in their lipsticks, and they have photo proof.
Basically, they're a hot mess.
Some customers want to report Jaclyn Cosmetics to the FDA for contamination.
Since the backlash, Jacyn has responded.
A spokesperson from Jaclyn Cosmetics released a statement to Seventeen.com:
"The response to the launch of Jaclyn Cosmetics has been incredible. Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product. We are actively reaching out to our customers with questions and concerns and have added to our customer service team to make sure that any questions are swiftly addressed. We are keeping an eye on the Jaclyn Cosmetics social channels and info@jaclyncosmetics.com, and welcome all feedback. We love our customers and are proud of our successful launch."
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