The messaging service has partnered with Debrett's, a world-renowned authority on etiquette training that boasts a heritage of 250 years.
“Communication in the digital age is easier and quicker than ever, but has etiquette evolved at the same pace? How do you exit a group chat and not cause offense? Is it acceptable to share humorous content with your colleagues? How long should you wait before chasing someone for a response?” Katherine Lewis, Debrett’s Etiquette Expert says.
“We are delighted to work with Messenger from Facebook on a definitive guide to communication in the era of digital messaging, which was informed by extensive research as well as our 250 years of expertise in courteous and considerate communication.”
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‘The Art of Digital Messaging: A Guide to Communication in the Digital Age’ comes with a list of 'new rules', as Dua Lipa would say...
Debrett's is hoping to make a change with one of the biggest platforms with communicate on..
Hone your tone
Keep it concise … but not too concise
Share with care
Know your audience
Don’t leave them hanging
Reply promptly – and wait before chasing
Give up the ghosting
Practice good Exit-quette
Sign off in style
Messenger’s research also found:
61% of Australians surveyed would check if someone has read their message via read receipts
42% of Australians surveyed “sign-off” when ending a message conversation
One in four Australians surveyed would rather respond with an emoji if they are unsure whether a message was sarcastic or serious
One in four (25%) of Australians surveyed believe it is only acceptable to send a few words when communicating with an ex-boyfriend/girlfriend
This compares to 39% of Australians surveyed who believe it is acceptable to send multiple paragraphs to their significant other
Nearly half (42%) of Australians surveyed will follow up twice if they haven’t received a reply over message